At Limak Cement, we view customer experience and satisfaction as one of the core elements of our business practices. In this regard, we ensure full compliance with the ISO 9001 and TS EN 197-1 standards within the framework of the Integrated Management System implemented across all our factories, and we manage customer relations with great attention to detail. With the aim of providing our customers with the best service by understanding their expectations and needs, we conduct surveys annually as part of the requirements outlined in our Customer Relations Procedure. Based on the survey results, we strive to maintain our customer satisfaction rate in our factories above 90% over the past three years.  

We effectively manage suggestions and complaints received from our customers by addressing them with a systematic approach to our customer relations. We conduct regular surveys to gather feedback on quality and service, schedule customer visits, and carry out market research.  

Through the annual customer satisfaction surveys, we collect our customers’ feedback on how well our products meet their expectations, starting from the purchase order process. We analyze the feedback collected in detail and carry out improvement activities within the framework of the corrective action procedure. Therefore, we work with the goal of continuously improving the product and service quality we offer to our customers.